RAI – CTI in Oracle Service Cloud | Plus srl -- Software Portfolio

Interfaccia di amministrazione dell’AddIn per il controllo della telefonia

RAI – Radio Televisione Italiana manages customer relations with Oracle Service Cloud CRM Suite.

Plus developed the CTI AddIn embedded in Oracle Service Cloud window to let the call center agent manage the voice functions.

The OSVC Bar manage CTI (Computer Telephony Integration) informations to create new tickets atomatically when the agent answer the call or to retrieve an existing ticket in case of a call-transfer.

The AddIn operates in conjunction with Telenia Software’s OCC

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